Terms of Service
Last updated: 2025/09/14
Agreement to Terms
By accessing or using HealthAI247's services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our service.
Service Description
HealthAI247 is an AI-powered marketplace that connects customers with verified service providers across various sectors including healthcare, domestic services, beauty, and professional services.
For Customers
- • AI-powered service provider matching
- • WhatsApp-based communication
- • Secure booking and payment
- • Rating and review system
For Service Providers
- • Profile creation and verification
- • Customer connection platform
- • Payment processing
- • Business growth tools
User Responsibilities
General Conduct
- • Provide accurate and truthful information
- • Respect other users and service providers
- • Use the platform only for legitimate purposes
- • Comply with all applicable laws and regulations
Prohibited Activities
- • Fraudulent or misleading information
- • Harassment or discriminatory behavior
- • Circumventing our platform for payments
- • Sharing login credentials or accounts
Service Provider Terms
Verification Requirements
All service providers must complete our verification process, including identity verification, skill assessment, and background checks where applicable.
Service Standards
Service providers must maintain professional standards, provide quality services, and respond promptly to customer inquiries.
Payment Terms
Payments are processed through our secure system. Service fees and payment schedules are outlined in your service provider agreement.
Booking & Payment Terms
Booking Process
- • Bookings are confirmed when payment is processed
- • Service details and pricing are agreed upon beforehand
- • Cancellation policies apply as per service provider terms
- • Emergency cancellations may incur charges
Payment Security
- • All payments are processed securely
- • Multiple payment methods accepted
- • Refunds processed according to our policy
- • Dispute resolution available
Insurance Coverage & Protection
R50,000 Insurance Coverage
All jobs booked through HealthAI247 are automatically covered by comprehensive insurance up to R50,000 per incident, providing protection for property damage, liability, and medical expenses.
Coverage Includes:
- • Property damage during service provision
- • Public liability claims up to R50,000
- • Medical expenses for work-related injuries
- • Professional indemnity coverage
- • Tools and equipment damage
- • Third-party injury claims
Coverage Exclusions:
- • Intentional damage or fraud
- • Pre-existing property conditions
- • Work performed outside platform booking
- • Claims exceeding R50,000 limit
- • Non-authorized service modifications
- • Acts of nature or force majeure
Claims Process
1. Report Incident
Contact our support team within 48 hours via WhatsApp or email
2. Documentation
Provide photos, receipts, and incident details for assessment
3. Resolution
Claims processed within 5-7 business days with direct payment
Important: Insurance coverage is only valid for services booked and paid through the HealthAI247 platform. Direct arrangements with workers outside the platform are not covered by this insurance policy.
Limitation of Liability
Important Legal Notice
HealthAI247 acts as a platform connecting customers with independent service providers. While we verify providers and facilitate transactions, we are not responsible for the quality of services provided. Our liability is limited to the platform service fees paid.
Platform Responsibilities
We Provide:
- • Secure platform infrastructure
- • AI matching technology
- • Payment processing
- • Customer support
We Don't Guarantee:
- • Service quality or outcomes
- • Provider availability
- • Specific results
- • Third-party actions
Intellectual Property
All content, features, and functionality of HealthAI247 are owned by us and are protected by copyright, trademark, and other intellectual property laws.
Permitted Use
You may use our platform for its intended purpose of connecting with service providers. You may not copy, modify, or distribute our content without written permission.
Termination
We reserve the right to terminate or suspend accounts for violations of these terms, fraudulent activity, or other reasons at our discretion.
Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of significant changes via email or platform notifications.